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Warranty Policy

Last Updated: June 26, 2026

At UrbanCarTech, we are committed to providing quality automotive accessories. This Warranty Policy explains the warranty coverage available for eligible products purchased through our official website.

1. One-Year Limited Warranty

UrbanCarTech provides a One-Year Limited Warranty on products purchased directly from urbancartech.com, unless otherwise stated on the applicable product page.

This warranty is valid for 12 months from the date of delivery and applies only to defects in materials or workmanship that occur during normal personal use.

2. What Is Covered

If a product covered by this warranty is found to have a manufacturing defect during the warranty period, UrbanCarTech will, at its discretion:

  • Repair the product;

  • Replace the product with the same model, when available;

  • Replace the product with a comparable product of equal value and functionality if the original item is unavailable; or

  • Issue a refund to the original payment method if repair or replacement is not reasonably available.

3. What Is Not Covered

This warranty does not cover:

  • Damage caused by accidents, misuse, abuse, neglect, or improper handling.

  • Damage resulting from improper installation or failure to follow product instructions.

  • Normal wear and tear from regular use.

  • Cosmetic damage that does not affect the product's intended function.

  • Damage caused by unauthorized repairs, modifications, or alterations.

  • Damage resulting from improper storage or maintenance.

  • Products used for commercial, industrial, or rental purposes unless otherwise specified.

  • Loss, theft, or accidental damage.

  • Damage caused by natural disasters or events beyond our reasonable control.

4. Warranty Claims

To submit a warranty claim, please contact our Customer Support team during the warranty period.

Please provide:

  • Your order number.

  • Proof of purchase, if requested.

  • A detailed description of the issue.

  • Clear photos and, when applicable, videos showing the defect.

  • Any additional information reasonably requested by our support team.

Email: support@urbancartech.com

Warranty claims are typically reviewed within 3–5 business days after all required information has been received.

5. Warranty Service

If your warranty claim is approved, we will provide instructions for the next steps.

Depending on the nature of the issue, we may:

  • Repair the product.

  • Send a replacement product.

  • Provide replacement parts, where appropriate.

  • Issue a refund if repair or replacement is not reasonably available.

Please do not return any product until you have received return instructions from our support team.

6. Shipping Costs

If a warranty claim is approved due to a manufacturing defect covered by this Warranty Policy, UrbanCarTech will cover the reasonable shipping costs associated with the approved warranty service.

7. Warranty Limitations

This Warranty Policy applies only to products purchased directly from UrbanCarTech through our official website.

The warranty is non-transferable and applies only to the original purchaser.

Except as expressly provided in this Warranty Policy, no other express warranties are made. Nothing in this Warranty Policy limits or excludes any rights you may have under applicable consumer protection laws.

8. Contact Us

If you have any questions about this Warranty Policy or need to submit a warranty claim, please contact us.

UrbanCarTech

Website: https://urbancartech.com

Email: support@urbancartech.com

Phone: +1 (505) 528-3627

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (Mountain Time)

Business Address:

1209 Mountain Road Pl NE, Suite R

Albuquerque, NM 87110

United States