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Last Updated: June 26, 2026

At UrbanCarTech, we stand behind the quality of our products. This Warranty Policy explains the coverage provided for eligible purchases.

1. One-Year Limited Warranty

UrbanCarTech provides a One-Year Limited Warranty on eligible products purchased through our website.

This warranty is valid for 12 months from the date of delivery.

2. What Is Covered

This warranty covers manufacturing defects in materials or workmanship under normal personal use.

If an eligible product is found to be defective during the warranty period, we will, at our discretion:

  • Repair the product;
  • Replace the product with the same or a comparable item; or
  • Issue a refund if a repair or replacement is not available.

3. What Is Not Covered

This warranty does not cover:

  • Damage caused by accidents, misuse, abuse, or neglect.
  • Improper installation or incorrect use.
  • Normal wear and tear.
  • Cosmetic damage that does not affect the product's functionality.
  • Damage caused by unauthorized modifications or repairs.
  • Damage resulting from improper storage or maintenance.
  • Products used for commercial or industrial purposes unless otherwise specified.
  • Loss or theft of the product.

4. Warranty Claims

To make a warranty claim, please contact our customer support team within the warranty period.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the defect
  • Any additional information requested by our support team

Email: support@urbancartech.com

Our team will review your claim and may request additional information before approving warranty service.

5. Warranty Process

If your warranty claim is approved, we will provide instructions for the next steps.

Depending on the nature of the issue, we may:

  • Send a replacement product;
  • Repair the product;
  • Provide replacement parts where appropriate; or
  • Issue a refund if no suitable replacement is available.

Customers should not return any product without prior authorization from our support team.

6. Shipping Costs

If the warranty claim is approved due to a manufacturing defect, UrbanCarTech will cover the shipping costs associated with the approved warranty service.

7. Limitation of Warranty

This warranty applies only to products purchased directly from UrbanCarTech through our official website.

This warranty is non-transferable and applies only to the original purchaser.

Except as provided in this Warranty Policy, no other express warranties are given. This policy does not affect any rights you may have under applicable consumer protection laws.

8. Contact Us

If you have any questions about this Warranty Policy or need to submit a warranty claim, please contact us.

Email: support@urbancartech.com

Phone: +1 (505) 528-3627

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)

Business Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States