Billing & Payment Policy

Effective Date: August 18, 2026

At UrbanCarTech, we aim to provide a secure, transparent, and convenient checkout experience for customers.

Accepted Currency

All prices displayed on the UrbanCarTech website are listed in United States Dollars (USD) unless otherwise stated.

Payment Methods

Payments are processed through Shopify's secure checkout.

Available payment methods may include:

• Credit and Debit Cards: Visa, Mastercard, American Express, and Discover

• Digital Wallets: Shop Pay, Apple Pay, and Google Pay

Available payment methods may vary depending on location, device, browser, payment provider, and eligibility.

Only payment methods available at checkout can be used to complete an order.

Billing Information

Customers are responsible for providing accurate, complete, and current billing information when placing an order.

The billing information provided should match the information associated with the selected payment method. Incorrect or incomplete billing information may delay order processing or result in an order being declined or canceled.

Taxes

Applicable sales taxes are calculated and displayed during checkout based on the shipping destination and applicable U.S. laws and regulations.

Order Confirmation

After an order has been successfully submitted and payment has been authorized, an order confirmation will be sent to the email address provided during checkout.

The confirmation email includes the order details and order number.

An order confirmation does not necessarily mean that the order has completed all payment verification or fulfillment checks.

Payment Authorization and Verification

All payments are subject to authorization and may be subject to fraud-prevention and security checks.

In some circumstances, additional verification may be required before an order can be approved and processed.

If a payment cannot be authorized or verified, the order may be delayed, placed on hold, or canceled.

Failed or Declined Payments

If a payment is declined, unauthorized, or otherwise cannot be processed, the order may not be completed.

Customers may need to provide a valid payment method or correct the billing information before the order can be processed.

Pricing Accuracy

We make reasonable efforts to ensure that product descriptions and prices displayed on the website are accurate.

If we discover a genuine pricing or product information error, we may contact the customer before processing the affected order.

If an order is affected by a significant pricing error, we may cancel the order and issue a refund for any payment already received.

Refunds

Approved refunds are processed according to our Return & Refund Policy.

Refund processing times may vary depending on the payment method and financial institution.

Contact Us

If you have questions about billing, payments, or an order, please contact UrbanCarTech customer support.

UrbanCarTech

Email: support@urbancartech.com
Phone: +1 (505) 528-3627

Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States

Customer Support Hours:
Monday-Friday, 9:00 AM-5:00 PM (MT)